At Fusion Chrono, your satisfaction is not a talking point — it's our responsibility. If for any reason you're not completely happy with your purchase, our returns process is designed to be as simple and stress-free as possible.
1. RETURN ELIGIBILITY
Items are eligible for return within 7 days of delivery, provided they meet the following conditions:
• Item is unused, unworn, and in its original condition
• All original tags, protective stickers and labels are intact
• Item is in its original packaging (box, pouch, etc.)
• Order number or proof of purchase is provided
Items NOT eligible for return:
• Items that have been used, worn, or altered
• Items with removed or damaged tags
• Items without original packaging
• Items marked "Final Sale" or "Non-Returnable" on the product page
• Items damaged due to misuse or improper care by the customer
2. HOW TO INITIATE A RETURN — STEP BY STEP
Step 1 — Contact Us: WhatsApp us or email support@fusionchrono.store with your Order Number and reason for return. Include a photo if the item is defective or incorrect.
Step 2 — Confirmation: We'll confirm your return request within 4 hours during business hours.
Step 3 — Pickup Scheduled: We'll arrange a free pickup from your address (available in most cities). If pickup isn't available in your area, we'll provide a prepaid return label or guide you through self-shipping (we reimburse shipping costs up to ₹100).
Step 4 — Inspection: Once we receive your return, we inspect the item within 1-2 business days.
Step 5 — Refund/Exchange Processed: Once approved, your refund or exchange is processed immediately.
3. REFUND TIMELINES & METHODS
• UPI / Bank Transfer: Refund credited within 5–7 business days
• Credit / Debit Card: Refund posted within 5–7 business days (may take up to 10 days depending on your bank)
• Net Banking: Refund within 5–7 business days
• COD Orders: Refund via bank transfer (NEFT/IMPS). Please share your bank account details when raising the return request.
• Store Credit Option: If preferred, we can issue store credit immediately — skip the wait and use it on your next order!
4. EXCHANGE POLICY
Want a different colour, dial, strap, or style? We're happy to exchange within the 7-day window. Follow the same return process and mention "Exchange" with your preferred replacement item. If there's a price difference, we'll collect or refund the balance accordingly.
5. WRONG OR DEFECTIVE ITEM RECEIVED
We take every order seriously, but occasionally mistakes happen. If you receive the wrong item or a defective product:
• Contact us within 48 hours of delivery
• WhatsApp us with your order number and photos of the issue
• We'll send a replacement or issue a full refund — your choice
• Return shipping is 100% on us
No delays. No drama. We fix it immediately.
6. CANCELLATION POLICY
Orders can be cancelled within 12 hours of placement. After 12 hours, your order may already be packed and dispatched. To cancel, contact us immediately via WhatsApp.
If the order has already been dispatched, it cannot be cancelled. You may return it after delivery under our standard return policy.
7. NON-REFUNDABLE ITEMS
• Shipping fees on non-defective returns (note: our base shipping is free anyway)
• COD handling fee of ₹30 (if charged at time of order)
• Products damaged by the customer after delivery